FAQ – Frequently Asked Questions
Welcome to the LUXPUPY LLC FAQ page! Here you will find answers to some of the most common questions we receive. If you have further inquiries, please feel free to contact us.
1. What is LUXPUPY LLC?
LUXPUPY LLC is a pet-focused company based in Las Vegas, New Mexico. We offer a range of high-quality products designed to enhance the lives of pets and their owners.
2. How can I place an order?
You can easily place an order by browsing our website, selecting the items you wish to purchase, and following the checkout process. If you need assistance, feel free to contact us!
3. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. All transactions are secure and encrypted.
4. How long does shipping take?
Shipping times vary depending on the shipping method selected and your location. Generally, standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days.
5. What is your return policy?
We accept returns of unused and unopened items within 30 days of purchase. Please refer to our Refund and Returns Policy for more details.
6. How can I contact customer support?
You can reach our customer support team at:
Phone: 805-907-9054
Email: support@luxpupy.com
Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (MST).
7. Do you offer international shipping?
Currently, we only ship within the United States. For international shipping inquiries, please contact us directly.
8. What if my order is damaged or lost during shipping?
If your order is damaged or lost during transit, please contact us immediately at 805-907-9054 or support@luxpupy.com. We will work with you to resolve the issue.
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
10. Where can I find more information about your products?
You can find detailed information about our products on their respective pages on our website. If you have specific questions, feel free to reach out to us!
If you have any other questions or need further assistance, don’t hesitate to contact us. Thank you for choosing LUXPUPY LLC!