At LuxPupy, we are dedicated to protecting the privacy of our customers and ensuring their personal information is handled with care. This Privacy Policy explains the data we collect, how we use it, share it, and protect it when you visit our website or make a purchase. By accessing our site, you agree to the terms outlined in this policy.

Table of Contents

  • Information We Collect
  • How We Use Your Information
  • Sharing Your Information
  • Cookies and Tracking Technologies
  • Protecting Your Data
  • Your Privacy Choices
  • Children’s Privacy
  • International Data Transfers
  • Policy Updates
  • Contact Us

Information We Collect

We collect the following types of information to enhance your shopping experience and support our services:

Personal Details:

  • Contact Information: Includes your name, email, address, and phone number.
  • Payment Details: Payment is securely processed through trusted gateways; no sensitive payment data is stored on our servers.
  • Purchase History: Records of your orders, including amounts and dates, to improve future experiences.

Account Information:

  • Login Credentials: For registered users, we retain your username and password to manage your account.

Technical Data:

  • Device and Browser Information: Includes IP address, operating system, and browser type for better website performance.
  • Log Data: Tracks interactions with our website, such as pages visited and time spent.

Cookies and Tracking:

  • Cookies and web beacons help us understand user preferences and optimize your browsing experience.

Communication Preferences:

  • Support Interactions: Includes emails and calls to resolve inquiries.
  • Marketing Opt-ins: Your preferences for receiving updates and promotions.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including delivery and notifications. Learn more in our Shipping Policy.
  • Securely handle payments and prevent fraud.
  • Provide customer support and resolve issues. Visit our Contact Us page for assistance.
  • Personalize your shopping experience and recommend products.
  • Send promotional updates if you opt-in. Refer to our Terms & Conditions for more details.
  • Analyze website traffic and improve functionality.
  • Comply with legal and regulatory requirements.

Sharing Your Information

We only share your information under these circumstances:

  • Service Providers: Data shared with trusted providers for website operations, payment processing, and delivery.
  • Legal Compliance: Disclosures as required by law, such as in response to legal requests.
  • Business Transactions: If ownership changes, data may be transferred to new operators.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

  • Essential Cookies: Enable basic website functions.
  • Performance Cookies: Help us analyze site usage and improve functionality.
  • Advertising Cookies: Deliver personalized ads based on your preferences.

You can manage cookie preferences through your browser settings, but some site features may be limited.

Protecting Your Data

We prioritize your data security through:

  • Encryption: Secure communication between your browser and our servers using SSL.
  • Payment Security: Processing payments through PCI-compliant gateways. See our Payment Policy for details.
  • Access Control: Restricting access to personal data to authorized personnel only.
  • Regular Audits: Routine reviews to safeguard against unauthorized access or misuse.

Your Privacy Choices

You have control over your personal data:

  • Request access to or correction of your information.
  • Request deletion of your personal data where legally applicable.
  • Opt-out of marketing communications at any time. Learn how in our Terms & Conditions.
  • Adjust cookie preferences through browser settings.

Children’s Privacy

Our website is intended for users aged 13 and older. We do not knowingly collect data from children under 13. If such data is identified, it will be promptly deleted.

International Data Transfers

LuxPupy operates in the United States. By using our services, you agree to your data being processed and stored in the U.S.

Policy Updates

We may update this policy to reflect changes in practices or legal requirements. The latest version will always be available on this page, with the effective date updated accordingly.

Contact Us

For questions or concerns about our Privacy Policy, please contact us:

📍 Address: 132 Bridge St, Las Vegas, NM 87701, USA
📧 Email: help@luxpupy.com
📞 Phone: +1 646-538-6464
🕗 Hours: Monday to Friday, 8:00 AM to 5:00 PM