Refund Policy for LUXPUPY LLC
Effective Date: [Insert Date]
At LUXPUPY LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our Refund Policy below.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of the purchase date.
- The item must be unused and in its original packaging.
- A valid proof of purchase (receipt or order confirmation) must be provided.
2. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer service team at 805-907-9054 or support@luxpupy.com.
- Provide Details: Include your order number, the item you wish to return, and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions for sending back the item.
3. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be issued to your original payment method within a certain number of days.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized products
- Sale items (unless specified otherwise)
5. Shipping Costs
Shipping costs incurred during the initial purchase are non-refundable. You will be responsible for any shipping costs associated with returning the item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at 805-907-9054 or support@luxpupy.com. We will work with you to resolve the issue and arrange for a replacement or refund.
7. Contact Us
For any questions or concerns regarding our Refund Policy, please reach out to us:
LUXPUPY LLC
132 Bridge St
Las Vegas, NM 87701
Phone: 805-907-9054
Email: support@luxpupy.com
Thank you for choosing LUXPUPY LLC! Your satisfaction is our priority.