Refund and Returns Policy

Refund and Returns Policy for LUXPUPY LLC

Effective Date: [Insert Date]

At LUXPUPY LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our Refund and Returns Policy below.

1. Returns

We accept returns of unused and unopened items within 30 days of the purchase date. To be eligible for a return:

  • Items must be in their original packaging and condition.
  • Proof of purchase (receipt or order confirmation) is required.

1.1 How to Initiate a Return

To initiate a return, please contact our customer service team at 805-907-9054 or via email at support@luxpupy.com. We will provide you with a return authorization and instructions on how to proceed.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2.1 Non-Refundable Items

Please note that certain items may be non-refundable, including:

  • Customized or personalized products
  • Sale items (unless specified otherwise)

3. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

4. Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 805-907-9054 or support@luxpupy.com. We will work with you to resolve the issue as quickly as possible.

6. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

LUXPUPY LLC
132 Bridge St
Las Vegas, NM 87701
Phone: 805-907-9054
Email: support@luxpupy.com

Thank you for shopping with LUXPUPY LLC! Your satisfaction is our priority.

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